Challenges

Challenges

Process Orchestration

Manage the whole, not the fragments. Siloed automation creates islands - each one works, but nobody sees the full picture. End-to-end orchestration fixes that systemically.

When do you need orchestration?

Warning signs that your organisation has crossed the complexity threshold where orchestration becomes a necessity:

  • You have deployed robots but have no visibility into how many cases are in flight or where they stand
  • Processes involve more than 2-3 systems or departments - with no end-to-end view
  • Regulations require a full decision log and process auditability
  • You plan to introduce AI agents and need to keep them under control
  • You have exceptions that humans handle manually - with no metrics or SLAs
  • Process cycle time grows proportionally to the number of systems involved

What is Agentic Orchestration?

Traditional BPMN orchestration manages deterministic paths - defined upfront by the process architect. Agentic Orchestration adds AI agents that handle undefined cases, exceptions and decisions requiring context.

The orchestrator (Camunda, Temporal) is the governing layer - AI agents operate within its boundaries, with a full decision log, the ability to escalate to a human, and an auditable history of every process instance.

Orchestration platforms - when do we use what?

Camunda 8

Complex BPMN processes requiring full auditability, compliance and end-to-end visibility. Optimal when decisions must be logged and verifiable by auditors.

Our deployments: BNP Paribas Faktoring (KYC processes, FactorinGo), Uniqa (policy management)

Temporal

Mission-critical systems requiring reliable execution of long-running workflows - provisioning, OCS, LLM pipelines. Guaranteed at-least-once execution with no state loss.

Our deployments: Play P4 (provisioning for 15M subscribers, 30M workflows/month)

UiPath Orchestrator

RPA robot orchestration as an overarching layer above a bot fleet. Best when UiPath is the core technology and you want to manage robotic processes from one place.

Our deployments: DbCargo, LPP, UPC

Flowable

Lighter BPMN processes where licensing costs are unjustified. Good choice for mid-market or when running a large number of low-cost instances.

Our deployments: Deployments in retail and logistics sectors

Talk to a process architect

Assess whether your organisation needs orchestration - and which tool is right.

Book a consultation